Pilot Tests, Engineering and Customer Service

Our strengths

Italvacuum specific services support you in the phase of choice, installation and commissioning of the most appropriate technologies.


Semi-industrial and laboratory drying tests of your products, in pilot plants installed in ours establishment or if this is not possible at your premises.

In this way we offer you the possibility to make your choice for more appropriate technology and the one more suited to your productive needs At the same time, the technical staff of Italvacuum obtains the useful information to carry out the correct sizing of the system

Off-site tests are always followed by our skilled technical staff

  • final report at the end of the test
  • possibility of taking and analyzing product samples
  • possibility to change the process parameters during the test
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prova pilota

Designers and technicians for you

The excellent level of technical know-how and extensive knowledge of the chemical and pharmaceutical field have led to the development of comprehensive expertise in vacuum processes within Italvacuum’s Technical Department.
  • R&D

    Research and design development of new systems and the study of innovative technical solutions.


    Customer technical support for choosing the system.

  • D.Q.

    Design Qualification. Preparation of Layout and P&ID to install the system based on the customer's indications.


    Project management and progress checks.


    Documentation for system validation according to FDA regulations.

  • F.A.T.

    Factory Acceptance Test System testing at Italvacuum’s factory in the presence of the customer.

  • S.A.T.

    Site Acceptance Test System testing at the customer’s site.

  • I.Q.

    verifica presso il cliente della corretta installazione in accordo alla documentazione tecnica (Installation Qualification)

  • O.Q.

    Operational Qualification
    Qualification at the customer’s site of the correct system operation according to the contractual specifications.


    System start-up at the customer’s site.


    System management training aimed at operators and maintenance technicians.

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Customer service

Fast and efficient answers for every question

Italvacuum’s customer service team consists of a highly specialised staff who operate in the following areas:

System commissioning is just the beginning of our relationship with the customer, a relationship that will last for years thanks to an efficient preventive maintenance program with regular system checkups. In this way, Italvacuum guarantees that your equipment will continue to operate efficiently throughout its service life, preventing costly downtime. Maintenance plans are organized on an individual basis and tailored to the customer’s specific processes. For the customer, all this means major cost savings and greater peace of mind.

In addition to offering remote on-line diagnostics, Italvacuum can provide prompt, effective technical assistance on the customer’s premises, sending trained personnel to solve any problems that may occur.

To deal efficiently with service parts, Italvacuum has a computerized inventory management system to ensure prompt delivery anywhere in the world. Kits of recommended service parts are also available to ensure that your equipment is in excellent operating conditions at all times. Using genuine Italvacuum service parts guarantees that your machinery will continue to operate perfectly year after year. As it maintains Italvacuum’s original quality, it is the most economical way to maximize the return on your investment.

Italvacuum will recondition its used equipment, painstakingly restoring it to its original level of performance. Work can be carried out at our own facilities or, on request, at the customer’s plant. In addition, Italvacuum, provides customers with ongoing support in upgrading their installations with new technical solutions or adapting them to the new ATEX regulations.

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